Frequently Asked Questions
Will I receive installation hardware with my product if I install myself?
Yes, all products come with installation hardware. You need to buy screws and anchors (if needed for certain mounting surface such as concrete or brick)
How come your prices are significantly lower than other brands.
Our prices are lower because we don’t have too much overhead expenses like factories, lots of employees, vehicles in Canada. We are taking advantage of latest technologies to process orders. Fabrics are Shipped from South Korea to China. Then shipped by FedEx, DHL or UPS. That is saving us lots of Labor, Transportation expenses. We are also saving on other expenses such as building, utilities and materials costs.
Where do you make your blinds?
Our fabrics are made South Korea. South Korea is known for making high quality fabrics. Our blinds are assembled in China. Shipped by air through FedEx, DHL or UPS.
Are your Blinds made in Canada?
No, We are not sure if anyone makes all blinds materials in Canada. Most Manufactures import parts and fabrics from other countries. They cut and assemble in Canada.
What is your return policy?
We sell custom made window treatments manufactured with extreme care to the specifications provided by you, our customer. For this reason, orders are not returnable. We will replace blinds free of cost if we make wrong or faulty blinds.
Do you ship catalogues or brochures?
We don’t ship catalogs or brochures. Please contact one of our dealers to see sample blinds and fabrics etc.
How do I contact you?
Do you install?
We don’t install but our dealers can install
Can I buy directly from you?
We don’t sell directly to public. You can give us your area information and we will forward it to our dealer in your area. Dealer will contact you to set up appointment.
Is my information secure?
We only ask for customers name and address for warranty. We don’t ask for any ID, Date of birth or credit card number etc. We do everything possible in our control to keep clients information secure.
Do you supply install screws and fasteners?
There are many different types of mounting surfaces into which your products could be attached; such as concrete, wood, drywall, plaster, steel, etc. It’s not feasible for manufacturers to include screws/fasteners that will work for all applications.
How do I measure my windows?
For most accurate measurements, steel measure is recommended. You can also use Digital measure, or Measure Apps on you cell phones or tablets but they may not be 100% accurate . For accurate measuring instructions: Click here to Measure
What if one of my blinds breaks?
If you receive broken or faulty product, we will replace or fix it. Please check our warranty page for more information. Check Warranty here.
How is quality of your blinds?
Our quality is as good or better than our competitors.
Can I order from you if I live in USA or want to ship abroad?
Yes, we can ship anywhere. We don’t directly sell to public. You can contact www.3ashades.ca to order. Please check local restrictions on chains and strings in your area before ordering.
How fast will I get my order?
Normally blinds come within 2 weeks from the day order is placed. We try to make and ship blinds as soon as possible but we can’t control everything like emergency, shipping company etc. At times delays happen that are beyond our control.
I don't want blinds with chain and/or string. Motorized cost too much
We offer cordless blinds with spring system and wand control at very reasonable cost.
Can I use one remote for multiple motorized shades?
Yes multiple motorized blinds can be operated with one multiple channel Remote control. Remotes can be pre-programmed at the factory to operate multiple blinds together or individually. For only one motorized blind order, we supply single channel remote.
How are motorized products operated?
Many of our products offer a motorized upgrade with rechargeable batteries that make it possible to lift and lower your blinds with the touch of a button. Our motorized options include products that can be operated with an attached push-button wand, or programmable remote controls. Can also be smart controlled with app and voice.
Do you offer Motorized Blinds
Yes we offer Motorized blinds
What types of window blinds are available and how are they different?
Main type of window blinds are Horizontal(Roller, Zebra, Triple, Fauxwood etc.) and Vertical blinds that include Fiber, Vinyl, Panel Track, Dream Curtains etc.
What is the difference between inside mount and outside mount?
An inside mount is when the blind, shade, or shutter fits inside of the window opening. Mounting as an inside mount generally has a cleaner, neater look. An outside mount is when the blind, shade, or shutter is mounted above and around the window frame, and can be used if there is not enough depth to mount the product inside the opening. Sliding glass doors and wood cased shallow windows are popular outside mount choices.